Privacy policy

Privacy Policy

Nexa Home
Last updated: 17 October 2026

At Nexa Home, we respect your privacy and are committed to handling your personal information responsibly in accordance with applicable South African law, including the Protection of Personal Information Act, 2013 (POPIA).

1. Information We Collect

When you visit our website, contact us or place an order, we may collect:

  • Your name, email address and telephone number.
  • Billing and delivery addresses.
  • Products purchased, order history and customer-service communications.
  • Payment transaction information supplied by our payment service providers.
  • Technical information such as IP address, browser details, device information and cookie data.

We do not need to receive or store your complete payment card details to process an order through a supported payment service provider.

2. How We Use Information

We process personal information where permitted by law to:

  • Process orders, payments, deliveries and returns.
  • Communicate about purchases and customer enquiries.
  • Maintain and secure our website.
  • Prevent fraud and investigate suspicious activity.
  • Comply with applicable legal and accounting obligations.
  • Send marketing communications where permitted and in accordance with your preferences.

3. Shopify and Service Providers

Our online store is powered by Shopify.

To operate the business, relevant personal information may be shared with service providers such as Shopify, payment processors, delivery companies, technical service providers and customer-support tools.

We share information only where appropriate for the relevant purpose and subject to applicable legal requirements.

Some service providers may process or store information outside South Africa. Where cross-border processing occurs, we will take steps required by applicable data-protection law.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to support shopping-cart functionality, website security, performance measurement and other enabled services.

Some cookies may be provided by Shopify or other services used on the website. Where legally required, we will provide suitable privacy choices.

5. Marketing Communications

Where you subscribe or otherwise lawfully agree to receive marketing, we may contact you about products, updates and offers.

You may unsubscribe using the instructions in our communications or by contacting us.

6. Data Retention and Security

We retain personal information only for as long as necessary for legitimate business purposes, applicable legal obligations, dispute resolution and recordkeeping.

We use reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse or disclosure. No online system can guarantee absolute security.

7. Your Privacy Rights

Subject to applicable law, you may request access to your personal information, ask for inaccurate information to be corrected, object to certain processing, or request deletion where legally appropriate.

You may also raise a complaint with the Information Regulator of South Africa.

8. Children’s Information

Our online store is intended for people legally able to enter into purchasing agreements. We do not knowingly seek personal information from children in violation of applicable law.

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in our operations, technology or legal requirements. The updated version will be displayed on this page.

10. Contact Information

For privacy enquiries or requests, contact:

Business name: [Full registered business or proprietor name]
Trading name: Nexa Home
Privacy contact email: [Business email address]
Business address: [Required business address]
Information Officer: [Name or appropriate business contact]