Shipping policy

Shipping Policy

Nexa Home
Last updated: 17 October 2026

Thank you for shopping with Nexa Home. This policy explains how we handle delivery arrangements for orders placed through our website.

1. Delivery Areas

Nexa Home offers delivery to eligible addresses within South Africa, subject to the delivery options available at checkout and our ability to fulfil the order.

If a delivery address cannot be serviced, we will contact the customer to discuss the available options, including cancellation and a refund where applicable.

2. Order Processing

Orders are processed after payment has been confirmed.

Processing depends on the availability of the ordered products and the arrangements with our fulfilment and delivery partners.

We will provide the applicable delivery arrangements or estimated delivery information before the customer completes a purchase, where required.

3. Shipping Charges

Any applicable shipping charges will be shown during checkout before payment is completed.

Delivery costs may vary depending on the delivery address, parcel size, weight and available delivery service.

4. Estimated Delivery Times

Estimated delivery times are not guarantees unless expressly agreed as such.

Where a delay occurs, we will communicate with the customer and provide an updated estimate where possible.

We will honour customers’ rights concerning delayed or unfulfilled orders under applicable South African law.

5. Order Availability

If an ordered item becomes unavailable, we will inform the customer and offer an appropriate resolution, including a refund as required by law.

We will not substitute another appliance without obtaining the customer’s agreement.

6. Delivery Information

Customers are responsible for providing accurate delivery and contact details.

If an address is incomplete or incorrect, we may contact the customer before dispatching the order.

7. Damaged or Incorrect Deliveries

Please contact Nexa Home as soon as reasonably possible if your order arrives damaged, incomplete or incorrect.

Include your order number and, where available, photographs of the packaging and product. We will assess the matter and arrange an appropriate remedy consistent with applicable consumer law.

8. Contact Us

For delivery questions, contact:

Email: [Customer service email]
Business name: Nexa Home