Terms of service

Terms of Service

Nexa Home
Last updated: 17 October 2026

Welcome to Nexa Home. By accessing or purchasing through our website, you agree to these Terms of Service, subject to applicable South African law.

1. About Nexa Home

Nexa Home is an online retailer offering kitchen and household appliances.

Our website is operated by [Full legal business or proprietor name], trading as Nexa Home.

Business contact information is provided in our Contact Information section.

2. Products and Descriptions

We aim to present product descriptions, images, specifications and prices accurately.

Products are subject to availability. A product appearing on our website does not, by itself, guarantee that it is available for dispatch.

If we cannot fulfil an order, we will inform the customer and comply with applicable refund obligations.

3. Prices and Payments

Prices are displayed in South African rand (ZAR), unless otherwise stated.

Applicable delivery fees and other charges will be disclosed before checkout.

Payments are processed through the payment methods displayed at checkout.

4. Orders

Submitting an order constitutes a request to purchase the selected goods.

We may contact customers to verify necessary order information, confirm availability or resolve fulfilment issues.

If an order cannot be fulfilled, any payments received will be handled in accordance with applicable law.

5. Shipping and Delivery

Delivery arrangements are described in our Shipping Policy.

Any delivery estimates and agreed delivery terms will be communicated as applicable.

6. Returns and Refunds

Customers may request returns, cancellations and refunds in accordance with our Returns & Refunds Policy and applicable consumer-protection legislation.

Nothing in these Terms excludes rights that cannot legally be excluded.

7. Intellectual Property

The Nexa Home website’s original branding, written content and website design are protected by applicable intellectual-property law.

Third-party trademarks, brand names and product images remain the property of their respective owners.

8. Appropriate Website Use

Users must not misuse the website, interfere with its security, submit fraudulent information or engage in unlawful activities.

9. Website Availability

We aim to keep our website accessible, but temporary outages, maintenance and technical interruptions may occur.

10. Liability

Nothing in these Terms excludes or limits liability or statutory consumer rights where doing so would be unlawful.

Any limitations of liability apply only to the extent permitted by South African law.

11. Privacy

Our collection and handling of personal information are described in our Privacy Policy.

12. Governing Law

These Terms are governed by applicable South African law, subject to mandatory consumer protections.

13. Changes to These Terms

We may update these Terms from time to time. The current version will appear on our website.

14. Contact Information

Trading name: Nexa Home
Legal business name: [Full legal business or proprietor name]
Email: [Customer service email]
Telephone: [Business phone number]
Physical address: [Business address]